Junior/Intermediate Quality Assurance Engineer
Our green automation platform sits at the convergence of energy conservation, green technology, the networked home and consumer electronics.
Our first product to market was a WiFi enabled Smart Thermostat for the home that simplifies energy conservation, making it easier for
homeowners to save on energy costs without sacrificing their comfort. ecobee has also created a commercial version of this product to enable
property management companies to easily manage thousands of branch locations from a single web portal.
ecobee has developed a strong vision within the company that encourages a culture of accountability, innovation and leadership. We believe that
great people create great companies. ecobee employees are passionate about what we do and how we do it and are empowered to make the right
decisions that are in the best interests of the company.
ecobee believes in ecological responsibility. Everyday we do our best to follow green practices through our corporate policies. Examples would
be the use of ecobee products in our offices and homes, our office recycling and composting program, we encourage subway and bicycle transportation,
we adhere to RoHS standards, we use FSC certified paper, and ensure our printing partners do as well.
ecobee is the “first mover” in the green automation space and the first to build an integrated energy management platform for consumers.
Our product integrates heating, cooling, ventilation, energy management and utility demand response as well as a web portal which allows homeowners
to understand how their behavior affects their consumption. Future releases willsupport other LEED initiatives such as solar blinds, solar hot water,
photovoltaic’s, etc.
Our products are differentiated in the market with features such as a full colour display and WiFi connectivity. Due to our architecture, we are
able to integrate thermostat operation, utility demand response, real time energy display and social networking into a single product.
The product is scaleable with the flexibility to grow with the market and proprietary algorithms which allow homeowners to save more money.
We are the only product to use social networking and web 2.0 technologies to create a culture of conservation. Finally, we are the only company
building a residential energy model that will> allow consumers to see how their actions impact their energy usage and how they compare
with others in their community.
This is a fantastic opportunity to be part of a team building great products from the ground up – products which not only delight consumers
but will have a significant environmental impact. Join a fun and exciting entrepreneurial organization with a talented team that has a
history of building successful companies.
Position:
This is a multi-facetted position with the primary role being to assist ecobee customers in resolving technical and hardware problems received through
telephone and email inquiries. ecobee customers that are typical in the following categories; End Users of our products, HVAC Technicians, Distribution
Partners, External Sales staff and North American Utilities. This position will report to the Supervisor, Customer Service.
Primary Duties:
• A passion to provide the best possible customer and technical support service through the use of multiple support tools
• Become a “go to” member of the Customer Service Team for complex technical issues
• Superior trouble-shooting skills with the ability to think outside of the box and find creative ways to solve customer problems
• Attention to detail and the documentation of all customer interactions
• Communicate technical solutions in “customer friendly” language
• Faithfully perform the duties of this position and execute the task as directed by the Company
Qualifications:
• HVAC technical experience acquired through education and/or field experience
• Ability to be hands on and deal with customers successfully over the phone and email
• Sound communication and computer skills
• Ability to work a flexible office schedule
Please send resumes to careers@ecobee.com. Indicate Technical Service Representative in the subject line.
As a junior/intermediate QA engineer, your primary job requirement will be design, develop and execute test cases for the ecobee product line, which includes the ecobee Smart/EMS Thermostat, ecobee Web service and mobile device software.
Position:
The successful applicant will have demonstrated a solid understanding of QA methodology and a desire to build great products. Candidates must be able to work independently and with little supervision. You will need to be creative in designing new test cases which expose new issues. In addition, the role requires the ability to create automated test software using java script.
Primary Duties:
• Design and execute test cases for the ecobee product line, based on product requirement documents, architecture documents and discussions with development engineers.
• Investigate customer support issues, documenting steps to reproduce and validating software patches that address the issue.
• Create automated test cases using java script
Must have experience:
• Creating test cases
• Working knowledge of java script programming
• Knowledge of java programming an asset
• Windows, Linux an asset
• Working knowledge of SVN (Subversion)
Please send resumes to careers@ecobee.com. Indicate Junior/Intermediate Quality Assurance Engineer in the subject line.
